Refund policy

Return & Refund Policy

Instant Magnetic Moments

14‑Day Remake Window

You have 14 days from the date your order is delivered to request a remake.

To qualify for a remake, please email photos of the damaged or incorrect item along with your order number to smiles@instantmagneticmoments.com.

How to Request a Remake

Email us at smiles@instantmagneticmoments.com to start the process.

Once your request is reviewed and approved, you’ll receive a new order confirmation, and your remake will go into production immediately.

You can reach out anytime with remake questions at smiles@instantmagneticmoments.com.

Damages & Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Because our products are custom-made, returns are not accepted for:

• Custom photo magnets

• Personalized items

• Magnet kits, supplies, or refill materials

• Digital products or gift cards

If you’re unsure whether your item qualifies, feel free to reach out.

Refunds

Refunds are only issued in situations where a return is approved (rare for custom items). Once your return is received and inspected, we’ll notify you of approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at smiles@instantmagneticmoments.com.